I was referred to an attorney through a referral service from my employer. As a customer of this referral service I was to get 25% off of my hourly rate from the attorney. After all the billing and payments were made and case concluded. I realized that I did not receive the 25% discount off my billing. I brought this to my attorneys attention, and my attorney realized that not only was I not given my 25% off. My Attorney realized that all my invoices were billed incorrectly due to a problem in there billing systems. My attorney then re did my entire bill (which resulted in much higher fees), deducted 25% off of the new amount, and is attempting to give me a refund. Is this an ethical practice? Would fee arbitration be a waste of time?
2 Answers from Attorneys
Those circumstances would normally lead to some detailed looks at the bills and discussions with the lawyer, but there is no way anyone here knows whether the bills are accurate. You have them - does it look like the work was done? We also don't know how much is at issue.
Since a legal insurer/legal plan was involved, start by contacting the plan. Most legal plans will assist you with a billing dispute with their attorneys, and in most legal plans the attorney has contractually agreed to cooperate with them. So that may help.
If that does not, contact the state bar of Georgia's fee arbitration panel. They will hear both sides, make a decision, and, if the decision is in your favor, will assist in enforcing it.
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