Legal Question in Personal Injury in Massachusetts

Become Defamation?

A customer posted on a resturant review website:

''I saw some questionable hygeine practices at restaurant XYZ so I called the Department of Public Health and asked them to look into it.''

The Department of Public Health looked into it and found no violations but people see the review and stay away. Has the restaurant review now become defamation? Does the restaurant have any legal recourse against the review poster?


Asked on 6/16/08, 5:16 pm

3 Answers from Attorneys

Gregory Lee Gregory P. Lee, Attorney at Law

Re: Become Defamation?

I do not entirely agree with the prior answer. The website is an independent publisher. It should be contacted with a copy of the health department review and asked to remove the text as defamatory. Publishers are responsible for republishing as fact something which could be defamatory.

Tat being said, it's still a pretty weak case in court. You would have to prove that the defamation is actively affecting the business.

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Answered on 6/17/08, 7:01 am
Christopher Di Giacomo Di Giacomo & Gruss

Re: Become Defamation?

Only way you can pursue a claim, is if the customer had no reason to believe this to be true or knew it was not true and posted it anyways to harm the restaurant. Very hard to prove.

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Answered on 6/16/08, 5:25 pm

Re: Become Defamation?

Depends if it is fact or opinion, depends if restaurant is considered a public figure. It would seem an attorney would have to know a lot more before making any judgment here. Please also consider whether there are any damages, and how you would go about proving those damages are due to review. Also, truth is a defense, so even thought the DPH found no violations that does not mean there were none. This could be expensive to litigate and the damages may not warrant the time of the client (these cases are very consuming) and the attorney's fees spent to try to obtain a recovery. Regards, JBS

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Answered on 6/18/08, 8:11 am


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