Legal Question in Technology Law in Virginia

I lost internet connection the weekend of 5-7 and tried everything on my end. I called Hughesnet technical support and they tried the usual things and informed me they would have to send someone to my home and asked that I call 5-9 in the morning to find out when the person would be scheduled. I did that and was told that a Tech would call me to let me know when they would be coming. I was told by everyone it could be up to 10 days. Today is 10 days later and I called Hughesnet and was told a glitch caused the Tech to NOT be scheduled. I have to call back in 8 hours to find out when a Tech will be coming. They are giving me one week off the bill. What else should I expect? This is not acceptable to me. I had to get another provider just to be able to pay bills online, answer e-mail, etc.

Asked on 5/19/11, 5:04 am

1 Answer from Attorneys

Michael E Hendrickson Michael E Hendrickson

Ask that they also compensate you for the costs involved in

securing the other provider for however long it was necessary

for you to have.

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Answered on 5/19/11, 7:40 am

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