Legal Question in Employment Law in California

I work in a call center in the United States. We get tons of brutal calls from angry customers. Is there any laws preventing me from using an alias in both how I address customers both on the phone and email? Will my employer have the right to fire me for using my real name?


Asked on 6/23/14, 8:44 am

1 Answer from Attorneys

Terry A. Nelson Nelson & Lawless

Most such companies have policies requiring or allowing reps to use false names and ID on the job. i am surprised you haven't checked with them already.

As to termination, unfortunately, not only are there no laws in CA against poor management, 'unfair treatment', or rude, obnoxious or harassing behavior by management or other employees, but in general, unless an employee is civil service, in a union, or has a written employment contract, they are an 'at will' employee that can be disciplined or terminated any time for any reason, with or without �cause�, explanation or notice. That is, UNLESS the conduct is actually based upon discrimination, harassment or retaliation as defined as �illegal� under the ADA [disability], Civil Rights [age, race, sex, ethnic, religion, pregnancy, etc], FMLA [medical leave], Whistle-blower, or similar statutes. Any employee's goal should be to keep their supervisors happy and make them look good to the company, and make the company money. That�s how the company pays employee wages. If you don't, then don't be surprised to be replaced.

Now if the conduct was illegal under the above definitions, feel free to contact me for the legal help you�ll need.

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Answered on 6/23/14, 1:46 pm


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