I have a case that's about to go to arbitration over dog training. The dog trainer made verbal agreements that she would train my dog and have it certified as a service dog and obedience training. I have former employees that will be my witness that she made promises. The trainer tried to sue me in small claims but it was dismissed without prejudice because per her own contract all disputes to be handled in arbitration. She hired a collection company to collect and she has possibly dinged my credit. One, do I have a legal stand against her for harassment if she has dinged my credit and for sending a collection company after me and two, with witnesses will the verbal agreement stand. We stopped paying her when she stopped working with us.