California  |  Consumer Law

Legal Question

Asked on: 7/05/13, 4:54 pm

Regarding the lemon law for washing machines, California. I bought a whirpool front loader in 2010. I didn't have it installed until 2012. I started having problems with the hot water, not getting hot, just before the manufacturer's warranty ended. In fact, I called them on the last day about the problem. They made an appt. for me but I explained that the washer & dryer were in a closet (which is ok) and I needed a little time to find someone to remove them from the closet and to set-aside money. I cancelled the appt., didn't want to waste theirs or my time. The rep said to call back. When I did call back, a few months later, the rep said they could not help me under warranty and I'ld have to pay cash. I asked to speak to her supervisor. He was a very haughty young man and said the warranty had expired and that was it, they didn't have to honor it and didn't have to be nice. And, he said he was "it", there was no one else I could talk to plead my case. I continued to use the machine with cold water but, about 12/12 the water wouldn't come into the machine at all. Now, I can't use it at all. I am not a victim-type person and believe that Whirlpool, with a 100 year-old reputation, should work better and long than one year. I believe this must be a lemon and need help. Also, I'm checking other complaints and it seems that the Mexico-made machines are getting a lot of complaints.

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