I had an auto accident. when I pulled up the mobile app on the phone it said that the policy was in cancellation process. WHen I called I was told by the agent that policy was still active. I then talk to an agent that stated that I had to pay the money that day to keep it from cancelling. I asked her but since its still active that means I am covered she said yes. now I am being told that the because I didn't make the payment that day that the accident is not covered? is this legal and how can this be. it was covered at the time of the accident but because I didn't give the money that I didn't have im not covered when the agents said it was? how is this so?