I am a credit card holder.One day i have received a phone call and the caller told me that we are speaking from bank and the propose to rise your credit limit and hence you have to sunniyai the otp number we send now.Accordingly i have tell thr top no received at that moment.immediately from my credit card an amount of rs 20000 has been deducted.While verfying the statement this amount send some paytm account.the bank did not sms to me about that transaction.While asking in the bank the bank did not answer favor to me.
My question is
1) How my personal cell no given to the bank goes to the card skimmer? How the bank has given my number to others without my permission?
2)Even though the otp given by me may be consider as my mistake,the failure to send the sms to me by the bank whether the bank mistake or not.
3)if the bank immediately sent the sms to me definenitly i might stop that transaction immediately.
In this case since the bank did this mistake can i take action against the bank?
Kindly advice me
1 Answer from Attorneys
Sir/Ma'am, Approach your Bank manager to sort out problem with your Bank credit card issue, or else lodge a complaint at the jurisdiction S.P., as it shall attract U/s.65 of Information Technology Act 2000, R/w., U/s.409 Criminal breach of trust of an Indian Penal Code 1860.
Related Questions & Answers
Dear Sir/Madam, I am an Indian NRI living in USA from long time. One of my previous... Asked 3/15/19, 8:08 pm in India Criminal Law
One drunk police officer with the rank of Superintendent of Police in a civil dress... Asked 3/12/19, 1:40 am in India Criminal Law
The police is not filing chargesheet against my husband for FIR under section 577... Asked 3/05/19, 12:05 pm in India Criminal Law